Last updated: 29 October 2026
Arteva Stories (“we”, “us”) is an Indonesian sole proprietorship based in Tangerang Selatan, Indonesia. This policy explains what we collect when you use this website and how we use it.
What we collect
- Order details: your name, email, phone number, delivery address, the items you order, and any notes (for example the location for a Custom City Map).
- Messages: what you send us by email or WhatsApp, including photos of damaged items.
- Technical data: basic information such as your IP address, browser and pages visited, through cookies and similar tools.
Payments are handled by PayPal only. Our team never sees or stores your card details.
How we use it
- To make, pack, ship and track your order.
- To reply to your questions and handle damage claims.
- To send order updates by email.
- To keep our records and meet legal and tax duties in Indonesia.
- To improve the website.
- To send marketing only if you opt in. You can unsubscribe at any time.
Who we share it with
Only those who need it to complete your order:
- PayPal processes your payment. It handles your payment details under its own privacy policy.
- Our shipping partner (Rayspeed Asia) and its carriers receive your name, address and phone number for delivery, and may share it with customs authorities where required.
- Website, email, hosting and messaging providers that run our store and send order updates.
- Authorities, where the law requires.
We do not sell your personal data.
Where your data is kept
We are based in Indonesia, so your data is processed in Indonesia and by the providers above, who may process it elsewhere.
How long we keep it
Order and tax records are kept for as long as Indonesian law requires. Other data is kept only as long as we need it for the purposes above.
Cookies
We use cookies that the store needs to work (cart, checkout). You can block cookies in your browser; the cart may then not work.
Your choices
You can ask us to see, correct or delete the personal data we hold about you, or to stop marketing messages. Message us on WhatsApp (+62 852 1153 1991) or at hello@artevastories.com. We reply as soon as we can. We may need to keep some records the law requires.
Children
This store is for adults. We do not knowingly collect data from children.
Security
This website uses a secure (HTTPS) connection. No system is perfectly secure, so please contact us at once if you think your data has been misused.
Changes
We may update this policy. The date at the top shows the latest version.
Contact
Arteva Stories, Pondok Aren, Tangerang Selatan, Indonesia. WhatsApp: +62 852 1153 1991. Email: hello@artevastories.com.